Coverart for item
The Resource Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen

Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen

Label
Difficult conversations : how to discuss what matters most
Title
Difficult conversations
Title remainder
how to discuss what matters most
Statement of responsibility
Douglas Stone, Bruce Patton, Sheila Heen
Creator
Contributor
Subject
Genre
Language
eng
Summary
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes", "Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new preface and a new chapter
Cataloging source
TEFOD
http://library.link/vocab/creatorDate
1958-
http://library.link/vocab/creatorName
Stone, Douglas
Dewey number
158.2
Illustrations
illustrations
Index
no index present
LC call number
BF637.C45
LC item number
S78 2010eb
Literary form
non fiction
Nature of contents
dictionaries
NLM call number
BF 637.C45
NLM item number
S877d 2010
http://library.link/vocab/relatedWorkOrContributorName
  • Patton, Bruce
  • Heen, Sheila
http://library.link/vocab/subjectName
  • Interpersonal communication
  • Interpersonal communication
  • Communication
  • Interpersonal Relations
  • PSYCHOLOGY
  • SELF-HELP
  • SELF-HELP
  • SELF-HELP
  • Interpersonal communication
Label
Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen
Link
Instantiates
Publication
Note
"This edition with a new preface and chapter originally published in the USA in Penguin Books, 2010"--Copyright page
Antecedent source
unknown
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations
Dimensions
unknown
Edition
10th anniversary ed., 2nd ed..
Extent
1 online resource (xxxiii, 315 pages)
File format
unknown
Form of item
online
Isbn
9781101496763
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations
http://library.link/vocab/ext/overdrive/overdriveId
f48a4cb6-cf07-4515-bfb1-547de447c951
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
  • (OCoLC)701110190
  • ocn701110190
Label
Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen
Link
Publication
Note
"This edition with a new preface and chapter originally published in the USA in Penguin Books, 2010"--Copyright page
Antecedent source
unknown
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations
Dimensions
unknown
Edition
10th anniversary ed., 2nd ed..
Extent
1 online resource (xxxiii, 315 pages)
File format
unknown
Form of item
online
Isbn
9781101496763
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations
http://library.link/vocab/ext/overdrive/overdriveId
f48a4cb6-cf07-4515-bfb1-547de447c951
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
  • (OCoLC)701110190
  • ocn701110190

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